Resources
This page is your central resource for 360training learning management system (LMS) support, including step-by-step user guides, instructional videos, and frequently asked questions.
Our goal is to provide you with the resources and guidance you need to confidently use the updated system and ensure a smooth transition. If you experience any issues, simply ask Wizmo, our live online chat tool, found in the lower right-hand corner of each page.
Login Process for Returning Users
For returning users, we've made some changes. If you have not logged in since August 28, 2026, follow these steps before making a purchase or accessing your training profile:
- Click Login here or in the upper right corner.
- Click Forgot your password? in the login box at the top of the page.
- Enter your email address and click Request Reset Link.
- You will receive an email from [email protected] with a reset link to update your password. It may take up to 5 minutes to receive this email. Check your junk or spam folder if you do not see it.
- Enter a new secure password that contains a capital letter, a lowercase letter, a special character, and a number. Click Submit when finished.
- After your password is accepted, you can login and access your training account immediately. Or return to the website and use the updated password to log in or complete a purchase.
Follow the directions below for how to access your course in the 360training LMS.
If you do not remember the email address associated with your account, contact Customer Support at [email protected].
Login Process - For accounts set up on or after August 29, 2026
- Click Login here or in the upper right corner.
- Enter your email address and password in the login box at the top of the webpage.
If your credentials don't work, use Forgot your password? to create a new password. If you continue to have trouble logging in, contact Customer Support for assistance.
Follow the directions below for how to access your course in the 360training LMS.
How Do I Access My Course?
To access your course:
- On the homepage of the website, click LOGIN on the top right corner of your screen. If you are using a mobile device, click the menu icon on the top right to see the LOGIN button.
- Enter your email address and password, then click LOGIN.
- On your Dashboard, select MY COURSES on your Dashboard to view your course(s).
- Click the course title or play icon to open the course player.
- Complete your course at your own pace. Be sure to SAVE your progress if you need to exit the course before you complete it.
See below for helpful user guides and additional information.
User Guides
- For All
- For Learners
- For Managers
Invitation Codes
UST Training invitation codes have been discontinued.
- Businesses, Groups, Owners, Managers – If you distributed invitation codes prior to August 21, 2026 that were not redeemed, those invitations have been converted to open seats in your account. Please assign courses to those individuals so they can complete their required training. See How to Assign Courses to Learners for steps.
- Learners – If you received an invitation code on or before August 21, 2026 and didn't redeem it, contact the person who issued it to request a training seat. For help accessing your account or courses, see How to Login and Access Your Course.
How to Assign Seats to a User
How to Login to LMS as User
Additional Information
Why do I need to reset my password to access my courses?
To provide an improved and secure customer experience, we’ve updated the purchasing and learning management system. You will not need to create a new account or register again. However, you will need to enter your email address and select Forgot Password to access your profile. Once you update your password, you will have full access to your account and future purchases will appear in your account.
I used to have multiple accounts under my name. Do they still exist on the new platform?
All your accounts will be preserved in the updated learning management system (LMS). However, if you had multiple accounts on the old system, these accounts have been merged into a single account, so that you can view all your activity under one account. If you experience any issues, contact Customer Support at [email protected].
What are the course system requirements?
- The system requirements for online training are:
- Any internet-enabled device, including your desktop, laptop, tablet, or smartphone
- Audio for use in viewing videos
- At least a 56K Internet connection, much faster preferred
- An HTML5 compliant browser
How well do courses work on mobile devices?
Our self-led courses are fully mobile-responsive and may be completed on any mobile device. While remote classes and webinars are mobile-friendly, we recommend using a tablet or laptop for the best learning experience. Where applicable, any exams that require proctoring may not be completed on a mobile device.
I just completed the course. When will I receive my certification?
Immediately upon completing the course and passing the exam, your certificate of completion will be available for download and printing.
Where do I find my completion certificates?
- Log in to your account
- Select My Certificates from the sidebar
- Click Download
- A window will open with the certificate
- Click on the printer icon at the top of the window to download or print your certificate
You can also find your certificates under My Courses:
- Log in to your account
- Select My Courses from the sidebar
- Change Select Status to Completed
- Click on View Certificate
- A window will open with the certificate
- Click on the printer icon at the top of the window to download or print your certificate
Visit our Help page for additional information about our training.
