- Username / Password
- Certificates
- Webinars / Final Exams
- Licenses / Additional Purchases
- Administrative Features
- Contact Us
Username / Password
How do I get to my course / certificate?
Head over to our website at USTtraining.com and click the Login button in the upper right. Enter your user name and password you created when setting up your account.
I lost my username or password. How do I reset it?
Go to USTtraining.com and click the Login button in the upper right. Click “I forgot my password” and a new password will be emailed to the address used when setting up your account. If that doesn’t work, email support@coggno.com for help.
Certificates
Where is my certificate?
Certificates are emailed to you after you pass the final exam. If you do not receive it:
- Check your email Spam or Junk folder. Sometimes certificates get routed there.
- Go to USTtraining.com and click the Login button in the upper right. Login to your account. Then look for the gold star in the upper right corner and click ‘My Certificates’.
My certificate is not printing my name correctly.
Your name is printed on the certificate exactly as it was entered when the account was set up. To change the name on the account, log in, then click Settings in the upper right. Change the name. Then download your certificate.
Someone else’s name is on my certificate. How do I fix this?
Your account may have been set up incorrectly. Email support@coggno.com for help.
More Certificate help:
http://coggno.zendesk.com/entries/20515868-certificates-location-print-lost
Webinars / Final Exams
How do I register for a webinar course?
First purchase a course that has a webinar option. Then login to your new account and click on the course title. Instructions will be on the Introduction screen.
What equipment is required to take the webinar?
In order to attend a webinar course, you will need:
- Computer with high-speed Internet
- Flash Player (free download, you probably have this)
- Computer speakers or headset
How can I ask questions during the webinar?
A chat box will be available in the webinar classroom and questions will be communicated via text. The instructor mutes everyone’s microphone to prevent background noise from interrupting the class.
Where do I go to start the webinar?
You will be emailed instructions when you register. You will also be sent email reminders one week, one day, and one hour before the course starts.
I am having trouble downloading and viewing the study guide.
- Do you have the latest version of Adobe Acrobat Reader on your computer? If not, follow this link to download it, and try again: http://get.adobe.com/reader/
- Is the file downloading into a download folder somewhere else on your computer?
I missed a webinar. What are my options?
You can either “test out” by studying the study guide and taking the final exam without the webinar, or you can log back in to your account and register for another date. To register for a new date, go back to the course and select a new webinar date to register for.
What do I do if enrollment for a webinar was low and the course was cancelled?
If a posted webinar is canceled due to low enrollment, please log back into your account, select the course title, click on the start arrow to the right of the course title, and register for another date that works for you.
I took the webinar but didn’t take the exam immediately. I would like to take the exam now – how do I get to it?
You can take the exam at any time:
- Log in to your account
- Click on Login
- Enter your username and password and select the exam.
I took the webinar but I didn’t take the final exam. How much time after the webinar do I have?
You can take the final exam anytime after you attend the webinar. If you have applied for and received a state grant you must pass your test before the grant expires. Also, the longer you wait the harder the exam may be, so consider taking the exam shortly after the webinar.
Licenses / Additional Purchases
I have a Training Places account. How do I purchase additional licenses?
To purchase additional licenses, you must be logged in as the administrator for your Training Places account.
Once you’re logged in as the administrator, under Actions click on Buy More Licenses. When you complete your purchase your licenses will be applied to your account.
How many licenses do I have left?
If you have a Training Places account, first enable administrative features.
Login to your account, then click the Licenses tab. There, you can get a quick view of your licenses and reporting of results.
Administrative Features
How do I setup administrative features for my Training Places account?
Video overview:
https://coggno.zendesk.com/entries/20856078-training-place-administrative-features
To setup administrative access, first log in. Then click Settings > Actions > Change Master Password. Enter a password you’d like to use as an administrative password.
Now each time you log in you will be prompted to enter your Administrative or Master Password.
I have multiple locations. How do I organize my Training Places users by location?
Once you have enabled administrative access, first log in to your account, then click on your name.
If a master password is set, you need to use it to get into admin backend.
Click on the locations tab, then create your new locations from which your learners will choose.
Once locations are set, learners will see a drop down menu when they login from which to choose their location, and find their name. If no locations are set, no drop down screen appears.
The system remembers your learner’s location and returns them there after they first login.
Contact Us
Is your question not listed here? Contact us:
