About Us

We are pioneers in UST training. Hence the name. We were the first in the nation to train Class A/B operators with state approved content on June 25, 2003, in Portland Oregon. Since then we’ve been the first to train in Montana, Kansas, Colorado, US Virgin Islands, Wisconsin, West Virginia, Puerto Rico (in Spanish), Guam and CNMI.

Our goal is to make you a better operator. Anyone can make a training course to meet certain standards but our goal is to go beyond compliance and always look for ways to make you a better operator. In all our courses we offer you hints, tips and practical advise at no extra cost.

We treat each customer as unique. Our customers come from all walks of life and have every type of UST system imaginable. We know everyone has a different situation and we strive to give each operator a personalized experience, whether you buy from us or not.

We love what we do. Folks often tell us they’re surprised at our level of enthusiasm when they call. In Jim Collin’s best selling business book Good to Great, we aspire to two critical ingredients of a great company: to be the absolute best in the industry and to be unapologetically passionate about we do

We offer free regulatory support. Call or email us anytime or send us a picture of something you don’t understand. We love to troubleshoot. If your question can be answered in less than 5 minutes (98% of the time), it’s free on us.

We always call you back. We try whenever possible to return calls and emails with the hour and nearly always within 24 hours.

We don’t market much. Many of our customers are long-term UST operators who like what we offer and word gets out. So we rely on attraction rather than promotion. We’re proud to have built our customer base on referrals rather than traditional marketing and advertising.

 

Ben Thomas

Ben has been working with tank operators, regulators, inspectors and service providers since 1986. He was first a regulator and now is an independent consultant and senior trainer with UST Training. Currently he provides UST operators with motivational training throughout the United States. Ben lives on Whidbey Island, near Seattle Washington.

 

Kyle Michard

Kyle Michard joined the USTtraining team in 2010 as graphic designer. He created the new usttraining.com site with Matt McDowell (web designer/developer) All e-mail marketing, print and presentation efforts are designed by Kyle. A designer since 1983,  Kyle Michard brings his design and project management experience from dozens of Chicago and Seattle corporations. Kyle lives in Langley, near Seattle Washington. Kyle’s other design work is at: kylemichard.com/design.

Matt McDowellMatt McDowell

Matt joined the UST Training team in 2011 and brings with him experience in web development, security, and SEO. He provides freelance SEO consulting and website design & development services from scenic Whidbey Island, WA.